Privacy Policy

Last Updated: November 2025
Website: www.viosaperfume.com

Company: Viosa Limited

Email: info@viosaperfume.com

Registered in the United Kingdom.

At Viosa, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from viosaperfume.com.

1. Information We Collect
We collect the following types of information:

A. Information You Provide

• Name
• Email address
• Billing and delivery address
• Phone number
• Payment method details (securely processed – we do not store card information)
• Order details

B. Information Collected Automatically

When you browse our website, we automatically collect:

• IP address
• Browser type & device information
• Pages viewed
• Time and date of visits
• Cookies & tracking identifiers

This helps us improve site performance and personalise your experience.

2. How We Use Your Information
We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order updates and confirmations
• Improve website functionality
• Detect and prevent fraudulent activity
• Send marketing emails (only if you choose to opt in)

3. Sharing Your Information
We do not sell your data.
We only share your personal information with trusted third parties who help operate our business, including:

• Shopify (our e-commerce platform)
• Payment providers (Shopify Payments, PayPal, Klarna, Apple Pay)
• Delivery partners (Evri, Royal Mail, DPD, etc.)
• Email marketing providers (Shopify Email, Klaviyo)
• Fraud and security services

These partners use your data solely for order processing and service delivery.

4. Cookies
Our website uses cookies to:

• Operate essential website functions
• Remember your basket and preferences
• Improve speed and performance
• Analyse site traffic
• Enhance your shopping experience

You may disable cookies through your browser settings, but some parts of the site may not function properly.

5. Data Retention
We have will retain your personal information for as long as necessary to:

• Complete your orders
• Provide customer service
• Meet legal, accounting, or tax requirements

You can request deletion of your data at any time unless we are legally required to keep it.

6. Your Rights (UK GDPR)
You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data
• Withdraw consent for marketing
• Object to certain processing
• Request transfer of your data

To exercise any rights, email us at info@viosaperfume.com.

7. Security
We take your privacy seriously and use:

• SSL encryption
• Secure hosted servers (Shopify)
• Fraud-protection systems
• Restricted access to customer information

While no online platform is 100% secure, we take every reasonable step to protect your data.

8. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices or content.

 9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us:

📧 info@viosaperfume.com

🌐 www.viosaperfume.com