Shipping Information

At Viosa, we are committed to delivering your fragrance quickly, safely, and at no extra cost. Enjoy FREE UK Shippingon all orders.

1. Processing Time

• Orders are processed within 1–2 business days.

• Orders placed after 3pm or on weekends/bank holidays are processed the next working day.

2. UK Delivery (FREE)

We offer FREE standard delivery on all UK orders, including England, Scotland, Wales, and Northern Ireland.

Free Standard Delivery

• £0.00

• Estimated delivery: 2–3 working days

Delivery times may vary during busy periods.

3. International Shipping

If you’re outside the UK and want to order Viosa, please email us at info@viosaperfume.com for a personalised shipping quote.

4. Order Tracking

• Once dispatched, you’ll receive an email with a tracking link.

• Tracking updates may take up to 24 hours to appear.

5. Delivery Issues

If your parcel is delayed, missing, or marked as delivered but not received, contact us immediately at info@viosaperfume.com, and we will investigate for you.

6. Shipping Restrictions

Perfumes contain alcohol and are classified as Limited Quantity (LQ) goods.

We use approved couriers and packaging to ensure safe, compliant delivery.

7. Incorrect Address

If you provide an incorrect or incomplete address:

• We cannot refund shipping delays or failed deliveries.

• If the parcel returns to us, we can resend it once the correct address is provided.

8. Premium Packaging

Every Viosa fragrance is shipped in:

• Protective internal packaging

• A secure branded shipping box

• With an LQ safety label for safe transport

Your perfume arrives safely and beautifully presented.

9. Contact Us

For any shipping queries:

📩 info@viosaperfume.com