Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, you may return your item within 14 days of delivery for a refund or exchange. We understand that you may wish to experience the fragrance before deciding. Customers are permitted to test one to two sprays only. Returns cannot be accepted for bottles that have been used beyond this, or for items returned outside the 14-day period. Any such items will be returned to the customer. All orders are carefully packaged and shipped using Royal Mail Tracked 48 or DPD Express, ensuring secure and reliable delivery.